Last updated: September 30, 2026
Effective: September 30, 2026
These Service Terms (“Terms”) govern the Asqend application at app.asqend.com and the look-back and other services provided under them (the “Service”). SD Consulting LLC, a Colorado limited liability company (“Company,” “we,” “us”), operates the Service. Separate Website Terms govern visits to the public website at asqend.com.
An authorized representative accepts these Terms for the customer organization by checking an unchecked box when requesting access, confirming that they are authorized to accept these Terms on the organization's behalf. The organization is the “Customer.” If the Customer has not yet accepted when its workspace administrator first signs in, that administrator accepts for it the same way. Every other member of the workspace, meaning anyone who has not accepted for the Customer, checks an unchecked box on first sign-in to accept the provisions of these Terms applicable to their use and acknowledge the Privacy Policy. Members must act within the Customer's authorization; being invited or appearing in a meeting does not itself authorize a person to bind the Customer.
Do not connect sources or use the Service unless the applicable acceptance and the source authorization described in Section 8 have been completed. The Privacy Policy explains our data handling and forms part of these Terms. Acknowledging the Privacy Policy does not supply any separate permission required by law or a source provider.
These Terms cover app access and the look-back engagement, including the agreed analysis period and delivery of findings. They do not establish a fixed price, a standard package, or a subscription. Commercial terms may be agreed separately as described in Section 14.
The Service is initially offered for business use by US customer organizations. Users must be at least 18 years old and have legal capacity to accept the terms applicable to them. You must provide accurate account information and have authority for the information and sources you provide. We do not knowingly collect or solicit personal information from anyone under 18.
Asqend analyzes authorized meeting history and related business information to prepare look-back findings, identify matters needing attention, track follow-ups, and support questions and records within a workspace. Results may include summaries, tasks, accounts, contacts, deals, commitments and organization-wide findings. Outputs are subject to the limitations in Section 4.
Available sources include Zoom, Grain, Granola and read-only Google Calendar connections, according to the features enabled for the Customer. Administrators may authorize external tools through supported API or MCP interfaces. We access only authorized sources, although an authorized source may include meetings accessible to the connected account that the connecting person did not attend. The connection or engagement process identifies the intended history and scope.
The Customer authorizes the AI-assisted processing and relevant human review needed to deliver its look-back and agreed Service, subject to the Privacy Policy and any required additional source-specific permission. A look-back does not automatically enroll the Customer in paid ongoing services.
IMPORTANT: AI OUTPUTS ARE NOT PROFESSIONAL ADVICE
You acknowledge and agree that:
USE AI OUTPUTS AT YOUR OWN RISK.
Users sign in with Google; Asqend does not issue a separate password. Keep your Google account secure, provide accurate information and notify spencer@asqend.com promptly of suspected unauthorized access. You are responsible for activity you authorize through your account. Actions taken by Asqend support remain our actions and do not become customer instructions merely because they occur through an acting session.
The Customer's administrators manage workspace membership, sign-in access, authorized connections and API keys. The Customer is responsible for its administrators' instructions and for having the rights, notices and recording permissions needed to provide the information it connects. People identified in meetings may be added as contacts or non-signing-in workspace members; administrative approval is required before a member can sign in.
By accepting these Terms through its authorized representative, the Customer authorizes Asqend's limited human review for its look-back and Asqend support access. Asqend support may enter the workspace for setup, diagnosis and support of the Service, acting as an authorized member under that member's permissions, as described in the Privacy Policy. We obtain further, specific permission where required and honor narrower agreed instructions.
Support sessions are time-limited and visible to administrators in the activity record. Changes and Ask questions are attributed to support; individual items viewed are not itemized. Neither this review nor support access allows unrelated browsing, general product-development use or model training on Customer Content.
You agree not to:
A violation may result in suspension or termination. Applicable refund guarantees, privacy obligations and rights that cannot legally be excluded remain in effect.
7.1 Our technology. We or our licensors retain rights in the Service's software, algorithms, interfaces, designs, branding and proprietary methods. Third-party models and services remain subject to their owners' rights. These rights do not transfer ownership of Customer Content to us. Ownership of separately commissioned work may be addressed in a separate agreement.
7.2 Customer Content. “Customer Content” includes information the Customer provides or connects, content it creates through the Service, and the summaries, prompts, findings, generated files and other derived working material that we or the Service create from that information. The same use restrictions apply to all of it. As between the Customer and us, the Customer retains its rights in its content, subject to third-party rights. It grants us a worldwide, non-exclusive, royalty-free license to access, process, analyze, host, display, store and transmit that content through our infrastructure and authorized providers only as needed to deliver, maintain, secure and support its Service, including its look-back.
That permission does not authorize model training, general product development, cross-customer prompt tuning, shared evaluation datasets, or creating anonymized Customer Content for those purposes. Customer-specific diagnosis and correction remain limited to that customer's service. General feedback does not grant a broader license to underlying meeting or workspace content.
The license ends when the relevant content is deleted. During permitted retention following termination, use is limited to offboarding, deletion, security and applicable legal or contractual obligations under the Privacy Policy. No perpetual license is created merely by aggregating or anonymizing Customer Content.
7.3 Generated content. You retain the rights you have in content created through the Service. We may host, display and process it to provide your Service. We do not guarantee that AI outputs are unique, protectable by intellectual-property rights, or free of third-party rights.
7.4 Confidentiality. We protect nonpublic Customer Content and use or disclose it only for the purposes allowed by these Terms and the Privacy Policy. We limit access to authorized personnel and providers subject to written confidentiality obligations. This does not prevent a legally required disclosure, but we provide notice where legally permitted and limit disclosure to what is required. Separate confidentiality commitments continue to apply.
The Privacy Policy describes collection, use, sharing, access, retention, deletion and export. Its data-handling commitments form part of this agreement. A separate applicable data-processing agreement may provide additional instructions or protections. Customer Content is not authorized for unrelated uses merely because an individual continues using the app.
Source authorization. Before we import from a source, the person connecting it is shown the account, what will be imported, including meetings they did not attend where the source allows that, and how far back the import reaches, and must check an unchecked box authorizing that import for the workspace. Disconnecting the source withdraws that authorization and stops future imports; it does not by itself delete information already imported.
Retention. We keep useful workspace history while the workspace is active and delete information on request. A workspace becomes inactive when the Customer closes it or ends the engagement, or when no one has signed in and no connected source has imported anything for 90 days. We keep an inactive workspace's content for up to 90 days so it can be reopened or exported, and then delete it. After account or workspace deletion, personal identifying information is deleted within 30 days, as the Privacy Policy describes.
The Privacy Policy identifies service providers that may process Customer Content. Customer-selected connections and external AI tools have their own terms. Features depend on the availability and permissions of those services, and integrations may change or be discontinued. A provider interruption may affect the Service.
You are responsible for authorizing your selected connections. Our use of providers remains subject to our confidentiality and data-handling commitments; this section does not waive those obligations.
THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND.
WE EXPRESSLY DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO:
WE DO NOT WARRANT THAT:
YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, SD CONSULTING LLC'S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING FROM OR RELATING TO THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
IN NO EVENT SHALL WE BE LIABLE FOR:
THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
YOU AGREE TO DEFEND, INDEMNIFY, AND HOLD HARMLESS SD CONSULTING LLC, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS FROM AND AGAINST ALL CLAIMS, DAMAGES, COSTS, AND EXPENSES (INCLUDING REASONABLE ATTORNEYS' FEES) ARISING FROM OR RELATING TO:
This indemnification obligation survives termination of these Terms.
13.1 By us. We may suspend or terminate access for violations of these Terms, suspected fraudulent, abusive or illegal activity, extended inactivity, or business or operational reasons. Applicable separate agreements, notice obligations, privacy commitments and refund rights remain in effect.
13.2 By the Customer. The Customer may stop using the Service and request account or workspace deletion by emailing spencer@asqend.com. An individual user may request deletion of their account, subject to the Customer's rights in shared organization records and applicable law.
13.3 Effect. Access ends, and we retain, export and delete information as the Privacy Policy and applicable agreement describe. A closed workspace is inactive under Section 8: we keep its content for up to 90 days so it can be reopened or exported, and then delete it. Applicable refund guarantees remain available. Provisions intended to survive, including confidentiality, permitted retention, indemnification, liability limits and dispute resolution, continue to apply.
14.1 Separate commercial arrangements. The Service, including a look-back, may be provided with or without a fee as agreed for the particular engagement. These Terms do not establish standard pricing or a fixed package. Scope, the look-back period, deliverables, timing, fees, payment terms and additional services may be specified in an order form, statement of work, engagement letter or other written agreement, including a clearly identified electronically accepted offer. We agree any charge before the chargeable work begins. Accepting these Terms alone does not authorize an undisclosed fee or automatic paid subscription.
14.2 Refunds and earlier offers. Refunds and guarantees follow the terms expressly offered and agreed for the relevant engagement and applicable law. These Terms do not withdraw, reduce or add conditions to a refund guarantee or other commitment already offered and applicable to the Customer, including one offered without a separately signed agreement. Contact spencer@asqend.com to exercise an applicable refund right.
Where a look-back is offered with our useful-insight money-back guarantee, the Customer decides whether the readout was useful and may request a full refund of the amount paid if it was not. The Customer keeps the report and prioritized recommendations whether or not it continues. A later agreement may add to that guarantee but cannot reduce or condition it, and no separately signed agreement is required to claim it.
14.3 Future work. A look-back does not itself authorize paid ongoing services or custom consulting. Those services and their commercial terms require separate agreement. Those commercial arrangements do not expand the purposes for which we may use Customer Content under Section 7 and the Privacy Policy.
Unless an applicable separate agreement provides otherwise, the Service has no guaranteed uptime, availability or performance metrics and no Service Level Agreement. We use commercially reasonable efforts to maintain availability. This section does not override express privacy, confidentiality, deletion or refund commitments.
ANY DISPUTE, CONTROVERSY, OR CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL BE RESOLVED BY BINDING ARBITRATION RATHER THAN IN COURT.
This arbitration provision applies to all disputes, whether based on contract, tort, statute, fraud, misrepresentation, or any other legal theory.
YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST SD CONSULTING LLC.
All disputes must be brought in your individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding.
The following disputes are not subject to arbitration:
These Terms are governed by and construed in accordance with the laws of the State of Colorado, without regard to its conflict of law principles. Any legal action not subject to arbitration must be brought exclusively in the state or federal courts located in Boulder County, Colorado.
We shall not be liable for any failure or delay in performing our obligations under these Terms due to causes beyond our reasonable control, including but not limited to:
We may update these Terms. For material changes, we post the updated text and provide at least 30 days' advance notice by email to registered users and active customers and in the Service for its users. We identify the effective date and obtain renewed acceptance or other consent where required before relying on the change. If the Customer does not agree, it may stop using the Service and arrange offboarding under the applicable terms.
Changes do not retroactively authorize prior processing or eliminate accrued rights, accepted commercial terms or earlier data commitments. Applicable notice and consent requirements must be completed before affected changes take effect.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely matches the intent of the original provision.
These Terms, the Privacy Policy and any applicable, separately accepted written agreement comprise the agreement for the Service. A separate agreement governs the scope, pricing and commercial subjects it expressly addresses. Additional data-processing terms may impose further instructions or protections within the Customer Content purpose limits in Section 7 and the Privacy Policy; commercial documents do not expand those limits. Subject to those purpose limits and existing protected commitments, applicable data-processing terms govern data processing, customer-specific commercial terms govern commercial subjects, the Privacy Policy governs other data handling, and these Terms otherwise apply. No such agreement reduces or conditions an applicable useful-insight money-back guarantee.
Earlier commitments to information already collected and accrued customer rights remain effective until their applicable notice, consent and amendment requirements are met. An authorized electronic acceptance may form a separate agreement without a paper signature, subject to applicable law.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign these Terms or your account without our prior written consent. We may assign this agreement in connection with a business transfer, subject to continuing obligations under the Privacy Policy, applicable customer agreements and law.
SD Consulting LLC / Asqend
Longmont, Colorado 80504
spencer@asqend.com
Earlier versions remain available in the terms history. This version applies only after the relevant acceptance and transition requirements are satisfied.